Last updated: February 24, 2024

1. Refund Eligibility

1.1. We offer refunds within 14 days of the initial subscription purchase.
1.2. Refund requests must be submitted through our support system.
1.3. Refunds are only available for unused subscription periods.

2. Refund Process

2.1. To request a refund, contact our support team with your account details.
2.2. Refunds will be processed using the original payment method.
2.3. Processing time may take 5-10 business days.

3. Non-Refundable Items

The following are not eligible for refunds:
- Partially used subscription periods
- Processing fees
- Add-on services

4. Cancellation Policy

4.1. You may cancel your subscription at any time through your dashboard.
4.2. Cancellation will take effect at the end of the current billing period.
4.3. No partial refunds are provided for unused portions of the subscription period.

5. Exceptional Circumstances

5.1. Refunds may be considered outside the standard policy in cases of:
- Technical issues preventing service access
- Billing errors
- Service unavailability